TrenchBet Privacy Policy

At TrenchBet Online Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data when you play at Trench Bet. By registering an account and using our services, you agree to the practices described below.

Who We Are

Our platform, trenchbet.com, is owned and operated by Lock In Capital Ltd, a company registered under number 16220 with its registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We operate under licence No. ALSI-202604039-FI2, issued by the Government of the Autonomous Island of Anjouan under the Computer Gaming Licensing Act 007 of 2005. This Privacy Policy, together with our Terms, is governed exclusively by the laws in force in the state of Anjouan.

Information We Collect

We collect several categories of information when you create an account, deposit, withdraw, or otherwise interact with TrenchBet. This includes information you give us directly and information we gather automatically as you use our services.

• We collect registration details such as your name, date of birth, email address, and chosen username when you sign up for a Trench Bet account.
• We record your crypto wallet addresses, deposit and withdrawal history, and transaction data across the 313 supported coins available on our platform.
• We gather verification documents, including government-issued photo ID, a photo of you holding your ID, and a recent bank statement or utility bill, when Know Your Customer checks are required.
• We log your gameplay activity, wagering history, bonus usage, and loyalty rank progress to operate our Rewards system and Leaderboard.
• We collect technical data such as your IP address, device type, browser, and location signals, which also helps us confirm that no VPN, proxy, or location-masking tool is being used to access TrenchBet.
• We store your communications with our support team via live chat, email, or our customer support form.

How We Use Your Information

We use the information we collect to run, secure, and improve our services. Our purposes include the following:

• We use your data to create and manage your account, verify your identity, and process your trenchbet login sessions securely.
• We use transaction data to process deposits and withdrawals, apply the correct rakeback and cashback calculations, and detect chargebacks or reversals.
• We use your activity data to calculate rank progression, deliver Rank-Up Cash, and manage other loyalty and VIP benefits.
• We use contact details to send account notifications, security alerts, and where you have consented, promotional messages such as trenchbet bonus updates, trenchbet casino bonus offers, or trenchbet no deposit bonus promotions.
• We use technical and behavioural data to prevent fraud, detect multiple accounts, and enforce our restricted country and VPN policies.
• We use your information to comply with our legal and regulatory obligations under Anjouan law, including anti-money-laundering requirements.

Cookies and Similar Technologies

We use cookies and similar technologies on trenchbet.com to keep you signed in, remember your preferences, and understand how our site and services are used, whether you access TrenchBet through a desktop browser or the TrenchBet casino app experience on mobile web. We do not offer a separate downloadable application; our platform runs entirely through modern mobile and desktop browsers, and cookies help us deliver a consistent experience across both. You can manage cookie settings through your browser, though disabling certain cookies may limit some features of our services.

Identity Verification and KYC

We are required to verify the identity of our players under our licensing conditions. Full KYC is compulsory once your lifetime deposits exceed 10,000 USD, on any withdrawal request of any amount, or whenever a transaction is deemed suspicious. We may request photo ID valid for at least three more months, a selfie holding that ID, a matching bank statement or utility bill issued within the last three months, or a verification call, before releasing any withdrawal. We reserve the right to perform identity checks at any time, and we reject certain forms of ID issued by jurisdictions listed in our KYC Policy.

How We Share Your Information

We do not sell your personal data. We may share information with trusted third parties strictly where necessary to operate Trench Bet, including:

• We share data with payment processors and blockchain networks to process crypto deposits and withdrawals.
• We share data with identity verification and fraud-prevention providers to complete KYC checks.
• We share data with our game and live-dealer providers, including Pragmatic Play, Evolution-affiliated studios, and other listed partners, solely to the extent required to deliver gameplay.
• We disclose information to regulators, law enforcement, or courts where required under the laws of Anjouan or applicable international frameworks.
• We may share data with our VIP management team to provide personal VIP bonuses and manage the Trench Bet VIP Club.

International Data Transfers

Because TrenchBet serves an international, crypto-first audience, your data may be processed and stored outside your country of residence, including on servers located in or connected to the Union of Comoros. We take appropriate steps to keep your data secure regardless of where it is processed.

Data Security

We apply technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to your account, including your trenchbet casino login credentials, should be kept confidential, and we encourage you to use a strong, unique password and to avoid sharing your login details with anyone.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, accounting, and anti-money-laundering obligations. Verification documents and transaction records are generally retained for the periods required under Anjouan gaming regulations, even after account closure.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we aim to honour these wherever reasonably possible.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may withdraw consent to marketing communications at any time, including messages about trenchbet casino app updates or promotional offers.
• You may contact us to ask how your information is used or shared.

Restricted Jurisdictions

We do not knowingly accept players from Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, the USA and its territories, FATF blacklisted countries, or any jurisdiction deemed prohibited by the Anjouan Offshore Financial Authority. Where our systems detect that you are attempting to access TrenchBet from a restricted location, including through a VPN or proxy, we reserve the right to suspend your account and request additional verification.

Children's Privacy

Our services are intended solely for individuals who are at least 18 years old or of legal age in their jurisdiction. We do not knowingly collect personal data from minors, and we close any account found to belong to an underage individual.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised version on trenchbet.com, and continued use of our services after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, we encourage you to reach out through live chat, our customer support form, or by emailing [email protected]. You can also follow our official channels on X, Telegram, Discord, and Instagram for updates. We aim to respond to privacy-related enquiries promptly and, in any event, within the timeframes set out in our complaints procedure.